FAQ

How does Super WiFi work?

Super WiFi provides enhanced wireless coverage throughout the home using innovative mesh technology. Super WiFi extenders connect to your Vodafone Gigabox modem to create a unified WiFi network throughout your home, delivering reliable coverage to every corner. Super WiFi connects your device to the strongest WiFi point in your home, meaning you can seamlessly move throughout your home and never lose signal. In addition, Super WiFi can detect electronic interference from other devices and adapt to compensate, giving you the best in-home WiFi experience. Standard WiFi extenders take your modem’s WiFi signal and re-broadcast it. This sometimes means that you'll see two network names on your devices - the modem and the extender - and you'll need to switch between them manually as you move between the two. Vodafone Super WiFi pairs your modem and your extenders to create a single, unified network throughout your home. Your devices only see one network name. This means you can move seamlessly from modem to extender signal as you move around the house. Unlike standalone plug-ins available on the high street, the Super WiFi network is managed by the cloud. This means the extenders connect seamlessly and simply to Vodafone’s Gigabox modem, creating a smart, dynamic network that adjusts automatically to deliver the best possible connection to each type of device, whether it is a mobile, laptop or connected TV. Cloud-based self-learning algorithms means the network is constantly improving over time, and able to respond to internal and external changes. Not only can it switch between channels to deliver the strongest available signal, it is also able to detect electronic interference from other devices and adapt to compensate. Unlike standard WiFi extenders, which you must install yourself, Super WiFi comes with a custom installation by an expert technician. This guarantees that your extenders are installed in the optimal location, and gives you a WiFi solution that is hassle-free and tailored to your home. While standard WiFi extenders come with an upfront hardware cost, Super WiFi is sold as an add-on to your Broadband that you can cancel anytime. With no commitment, and costing just €5 per month, Super WiFi is a smart WiFi solution that can’t be beaten on value. Following tests conducted on Super WiFi, our independent engineering partner can attest that the claim of ‘coverage in every corner’. Following installation of a single Super WiFi extender, in homes larger than the average Irish home there was a significant improvement in WiFi coverage. Average home sized based on CSO average Irish dwelling. House sample: Orange = Both 5Ghz and 2.4 Ghz Red = Only 2.4 Ghz White = No Coverage

What happens during the Super WiFi installation?

Vodafone Super WiFi comes with a custom installation by an expert technician. On the day of your install, the technician will consult with you to understand your current in-home WiFi environment, such as whether there are any known WiFi issues or blackspots within the home. They will then run tests using our WiFi analyser tool to determine where the Super WiFi extender(s) should be installed to give you optimal coverage. The technician will also advise whether 1 extender is sufficient to give coverage in every corner, or whether additional extenders will be required. Once you are happy with the proposed extender location, the technician will proceed to install the Super WiFi extender(s) and run WiFi tests again to demonstrate the improvement in WiFi coverage in your home.

Can I buy Super WiFi without Vodafone Broadband?

Vodafone Super WiFi is currently available to new Vodafone Home customers only, depending on geographical location and service provided.To find out whether Super WiFi is available to you, please use our address checker and select your chosen Broadband plan. If available, Super WiFi will appear as an add-on in the checkout flow. Alternatively, please use Live Chat to talk to an agent. Don’t have Vodafone Broadband? Simply purchase Vodafone Broadband online and add Super WiFi in the checkout.

How many Super WiFi extenders do I need?

In many cases, 1 Super WiFi extender will be enough to deliver reliable WiFi coverage to every corner of your home. However, depending on a number of factors including your home’s size, layout, building materials, or physical obstructions, more than one Super WiFi extender may be required. If, during your custom install, the technician thinks that your home would benefit from more than 1 extender, additional extenders may be added at a cost €5 per additional extender per month.

What if I have Super WiFi and I’m still not getting the coverage I need?

Vodafone Super WiFi comes with a custom installation by an engineer. Vodafone Super WiFi will deliver you a fast, reliable WiFi signal to every corner of your home. However, if you’re not happy with your coverage, we will work with you to resolve your issues. This may include:

• Over the phone support from our WiFi Experts - Our Cloud Diagnostics & Management platform gives our WiFi experts visibility into your in-home WiFi environment, enabling prompt identification and resolution of your WiFi issues
• Installation of additional extenders - Due to the size of your home, layout or physical obstructions, it is possible that more than one Super WiFi extender may be required to cover every corner of your home. Our WiFi experts will be able to identify if this is the case and may recommend a further extender to provide enhanced coverage.

Do I need to pay for Broadband installation?

It depends on your chosen plan and geographical location. We will always tell you if an installation fee is due before you sign up.

Can I get Broadband in Ireland Without a Phone line or Landline?

You can, yes. With Vodafone’s broadband packages you can get unlimited home broadband for surfing, streaming, gaming, and more.